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Action10
Supporter Care officer to our organisation empowering entrepreneurs in Sub Sahara African countries
Action10 is an entirely volunteer driven organization, with the mission to support local entrepreneurs in poor areas of Sub-Saharan African countries.
Do you want to contribute?
Are you looking for an opportunity to volunteer and be a resource for change?
We are looking for a diligent, passionate and organized person with experience in managing and maintaining supporter care to join Action10 as Supporter care officer or Supporter recruitment officer.
We are looking for a diligent, passionate and organized person with experience in managing and maintaining supporter care to join Action10 as Supporter care officer or Supporter recruitment officer.
These are critical roles within Action10. Our Supporter Care officers and Supporter Recruitment officers have direct contact with our supporters, who we want to give a very positive experience of their engagement in Action10. They keep track of supporters and give them an individual experience. They provide direct messages, and also work through our social media team and our event team. We want to reward our supporters with increased cross-cultural understanding, a meaningful assignment, and a community to belong to. We also want to be experts on how to reach out to new supporters with our good offer.
Your profile
- Degree in social science, marketing or equivalent.
- Experience from managing and maintaining customers or supporter or equivalent.
- Solid knowledge of best practices in communication.
- Advanced knowledge of customer care, team management or equivalent.
- Knowledge of Notion and GDPR is an asset.
- Strong analytical and problem-solving skills.
- Strong interpersonal and communication skills.
- Excellent knowledge of written and spoken English.
Commitment
- Four (4) work hours per week, including meetings.
- Attendance at monthly meetings on site in Stockholm, alternating as follows:
- Volunteer staff meetings: First (1st) Tuesday of every second month, 5.30-8.30 pm. - Attendance online (Zoom):
- With partners in Africa: First (1st) Saturday of every second month, am (morning). - Intention to remain with the organisation for two years or more.
What we offer you
Action10 is 100% volunteer driven. Each and everyone of us is deeply committed, because we are in a position where we are relied upon by our fellow volunteers, and, even more essentially: the individuals running projects in Sub-Saharan African countries. In this sense we are a like a big family, whose every member is important, appreciated, and encouraged to bring forward new ideas and take initiatives.
Action10 is committed to operating with a minimum of administrative cost. You will join an organisation that aims at making 95% of funds raised reach those they were intended for. For this reason, we do not have an office, but manage a Notion collaboration plattfom. You are free to work on your task, towards your individual progress markers, at a location of your own convenience. Meanwhile, this working situation requires that we also regularly meet in person, in Stockholm.
Due to our promise to our partners, we do not get refunds on travel costs to meetings, and therefore we hope that you are resident in the Stockholm area. This way, we can make the most of our hybrid situation, and your volunteer experience will be socially rewarding, for you.
Action10 is committed to operating with a minimum of administrative cost. You will join an organisation that aims at making 95% of funds raised reach those they were intended for. For this reason, we do not have an office, but manage a Notion collaboration plattfom. You are free to work on your task, towards your individual progress markers, at a location of your own convenience. Meanwhile, this working situation requires that we also regularly meet in person, in Stockholm.
Due to our promise to our partners, we do not get refunds on travel costs to meetings, and therefore we hope that you are resident in the Stockholm area. This way, we can make the most of our hybrid situation, and your volunteer experience will be socially rewarding, for you.
About Action10
Action10 is a non-profit volunteer driven organisation in Stockholm, Sweden. Our vision is a world without poverty. Our mission is to address challenges faced by local entrepreneurs in Sub-Sahara African countries. We work as an equal partner and strive to remain a partner until the project is self-sustained. We welcome you to visit our website www.action10.org
Action10 is operating under the umbrella of Human Rights & Science (HR&S), an enterprise offering social good, registered in Sweden. HR&S empowers scientific research, innovation and business through coaching and business loans. Working with Action10 you will learn the same strategies that HR&S has developed for our Sub-Sahara African partners. For more info about Human Rights & Science, please visit www.humanrightsandscience.com.
Interested?
In your application we would appreciate to see your motivation for joining and your curriculum vitae (CV) or a link to your LinkedIn profile.
We are very much looking forward to hearing from you!
Minimum commitment
Four work hours per week for a period of one year or more. In-person attendance at monthly meetings in Stockholm. On-line attendance at monthly meetings.
When and where the opportunity takes place
Stockholm and online
Location
Purpose
Type of work
Commitment
Action10
Action10 empowers social entrepreneurs in Sub-Saharan African countries. We offer business loans, training, networking, expert advice and physical infrastructure. We are 100 % volunteer driven and 95 % of funds raised reach our partners in Burkina Faso, Kenya, Liberia, Nigeria, Rwanda, Togo, Uganda and Zambia. Find and follow Action10 on https://www.action10.org/ https://www.instagram.com/action10org/ https://www.facebook.com/Action10org/ https://www.linkedin.com/company/Action10/
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